What is missed call text back?

Software that sends an automatic text to a caller when nobody picks up. We do not sell it or send texts. We count your missed calls so you can decide whether a tool like that is worth paying for.

How many calls does a plumbing shop miss?

It differs a lot from shop to shop, and nobody can tell you your number from outside. The checklist gives you your own count, by hour and weekday, from your phone system.

The checklist and the 15-minute call are free. The full audit is a fixed price, agreed on the call and credited toward the build if you go ahead.

Do you text or call my customers?

No. Even the full audit only reads your call log and your jobs. We never contact your customers.

How long does the full audit take?

A few business days after we get the call log.

Do you work with HVAC and electrical shops?

Yes. The missed-call problem is the same in any trade that runs on the phone.

Missed calls cost plumbing shops jobs. Count yours free in 10 minutes.

Every call you miss is a job someone else gets.

A free checklist for plumbing and HVAC owners to count last month's missed calls in your own phone system. You send us nothing. Want the numbers explained? Book a 15-minute call.

Last updated October 19, 2026.

Get the free missed-call checklist Or book a 15-minute call

Or email hello@plumbingmissedcalls.com and we'll call you back.

How much do missed calls cost a plumbing shop?

In this example it is about $66,560 a year: 8 missed calls a week, a $400 average job, and 4 in 10 of those callers booking if someone had picked up. Example numbers, not measured. Change them to yours below.

Calls you miss in a week
Average job ($)
Out of 10 callers, how many would book?

Per week: $1,280
Per year: $66,560

How is the yearly cost of missed calls worked out?

A plumbing shop's yearly cost of missed calls is: missed calls per week x average job value x share of callers who would have booked x 52. For example, 8 missed calls a week, a $400 average job and 4 in 10 callers booking comes to about $66,560 a year. These are illustrative figures, not a measured average, and your own count will differ. To get yours, open your phone system's call history, filter last month's unanswered inbound calls, and tally them by weekday and hour; the free checklist takes about 10 minutes and nothing is sent to us. Count only calls you did not return within an hour, because a returned call is often still a job. Divide that count by four for a weekly figure, then multiply by your average job value and by a booking rate you can defend. Try one cautious rate and one hopeful rate to get a range rather than a single number.

Not sure what to do about your number? See whether missed call text back is worth it for a plumbing shop, or how an answering service compares with counting first.

When would you see my call log?

Only if you ask for the full audit after a call. We sign your NDA before you send anything, and we delete the log within 7 days of the report.

Count them yourself
Use the free checklist with your phone system's call history. About 10 minutes, and nothing leaves your office.
Talk it through in 15 minutes
Tell us your count on a short call. We say what it likely means and whether a full audit is worth it.
Full audit, only if you want it
After we sign your NDA, you send last month's call log and give read-only access to your job software. We match every missed caller to your jobs. Fixed price, credited toward the build if you go ahead. We delete the log within 7 days and remove our access the same day.

What does the full audit report look like?

This is a sample of the full audit report: one page with your missed calls counted by hour and weekday, and the number that matters most: missed callers who never became a job. The sample below uses invented numbers.

Sample report, invented numbers

Inbound calls: 142
Answered: 109
Missed: 33
Missed after hours: 21
Missed callers who never became a job: 24
Busiest missed hour: Tue 5 to 6 pm

Missed calls per weekday. Example numbers.

The highlighted line is the number to fix first.

Have you done this for a real plumbing company?

Yes. For a US plumbing company with several crews we built a nightly match of calls to jobs, plus weekly, monthly and quarterly reports for the owners. We do not publish their numbers.

Read the case study

Illustration: a service van with a roof ladder parked outside a small workshop in the evening

What else do plumbing shop owners ask?

What is missed call text back?
Software that sends an automatic text to a caller when nobody picks up. We do not sell it or send texts. We count your missed calls so you can decide whether a tool like that is worth paying for.
How many calls does a plumbing shop miss?
It differs a lot from shop to shop, and nobody can tell you your number from outside. The checklist gives you your own count, by hour and weekday, from your phone system.
What does it cost?
The checklist and the 15-minute call are free. The full audit is a fixed price, agreed on the call and credited toward the build if you go ahead.
Do I have to send you anything?
No. The checklist runs on your own phone system, and the call needs only your count. You send a call log only for the full audit, after we sign your NDA.
Do you text or call my customers?
No. Even the full audit only reads your call log and your jobs. We never contact your customers.
What happens to my call log if I do the audit?
Only we see it, read-only, for the audit. We sign your NDA first, delete the log within 7 days of sending the report, and remove our access the same day.
How long does the full audit take?
A few business days after we get the call log.
Do you work with HVAC and electrical shops?
Yes. The missed-call problem is the same in any trade that runs on the phone.

Got your count?

Book a 15-minute call and we go through it with you. Free, and you send us nothing.